Organization administration

Manage your organization's users and settings

Managing users within your organization

Adding New Users

As the admin to your organization, you can easily add users under the Manage Company Users section. To manage your Organization and Users, follow these steps:

  1. Click on your email address in the top-right corner of the screen and click on Account Info.
  2. From here, click on Manage Organization on the left side of the screen under the Account Info section of the dropdown.
  3. Click Manage Company Users.
  4. You may then add a New User to the Organization by adding their First Name, Last Name and email address into the section pictured below:
    Add_User_to_Organization.png
  5. You may also select the type of user you’d like the new user to be under User Role. By default, new users will be assigned the standard User role with the fewest permissions. Select_User_Role.jpeg

    User Roles:

    • User: A regular user with access to organization products and features.
    • Team Lead: Similar to User role but with access to Custom/Global Fields. In this role, you can upload Custom Fields CSV and turn on the visibility of Custom/Global Fields for the organization.
    • Administrator: Similar to Team Lead but with access to administrative features like billing, and adding/editing users.
  6. Click Add User.

Set Multi-Factor Authentication (MFA) requirements for your organization

As an Administrator within your organization, you can require that all users in your organization enable MFA. They will then have to enter a One Time Password generated by an authentication app on a secondary device in addition to their username and password. Learn more about MFA.

  1. Click on your email address in the top-right corner of the screen and click on Account Info.
  2. From here, click on Manage Organization on the left side of the screen under the Account Info section of the dropdown.
  3. Click Manage Company Users.
  4. In the first box on this page you will see a toggle indicating whether MFA is currently required for your organization. If you wish to require all users to enable MFA, toggle this to On.
    Enable_MFA_for_your_organization.png
  5. All users who do not currently have MFA enabled will receive an email explaining that MFA has been mandated. When they next log in to Sensor Tower they will be redirected to the MFA set-up page. They will be unable to access other pages within Sensor Tower until MFA is enabled.

If you toggle mandatory MFA for your organization to Off, users will still be able to enable it on an individual basis.

Managing Users

As an Administrator to your organization, you have the ability to add and remove users to your organization to keep your organization's access up to date. This allows you to manage the number of licenses you are using and manage the status of your users. As an admin, you can also masquerade as your users to check in on their use of the Sensor Tower platform.

Begin by clicking on your email in the top right-hand corner of the screen and click Account info.

As the admin to your organization you can easily add users under the Manage Company Users section from Account Info - Manage Organization.

To edit/manage a current user, click on the pencil icon to the right of the user’s email.

From here you can:

  • Change the Role of a user to either User, Team Lead, or Admin. Ensure to click save after any change is made to a User’s Role.
  • Remove the user from the organization.
  • View the Last Login Date of your users to see if your users are using the platform.
  • View their Status to determine if their account is Active or Inactive.
    Note: This is very useful to determine if people have been removed to try and free up a user license.
  • See whether a user has an MFA device enabled. 
    Note: If a user loses their MFA device, hover over the MFA Enabled status and click the trashcan icon that appears. They will be able to log in with just their username and password and reenable MFA with a new device.

Masquerading as a User

As an Administrator of your organization, you have the ability to Masquerade as your Users. From the Manage Organization section under Account Info, you have the ability to log in as a specific user and see how this specific user is using the Sensor Tower Platform. This way you can view what custom alerts, bookmarks, tracked keywords, tracked apps, and connected credentials your users have. This is also useful to help out your users with more complicated uses of the platform. When you Masquerade as a user, you are logging into their account, so any changes you make for them will carry over into their account.

To Masquerade as a User, navigate to their email within Account Info > Manage Organization > Manage Company Users and click on the icon in-between the Role and Status columns.

From there you are logged into your User’s account and any change you make from here on out will affect their account. To discontinue masquerading as the user, you must click on their email in the top right-hand corner Log out of their account, and log back into your own account.

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