Sensor Tower customers can enable Multi-Factor Authentication at the user or organizational level to greatly reduce the risk of cyber attacks. Multi-factor Authentication (MFA) is an authentication method that requires a user to provide two or more verification factors to gain access to an application or online account. With MFA enabled, users will have to provide at least one additional verification factor in addition to their username and password.

One of the most common MFA factors that users encounter are one-time passwords (OTPs). OTPs are 4-8 digit codes that are generated periodically or each time an authentication request is submitted, and are sent to the user via email, SMS, or a mobile app. At this time, Sensor Tower only supports mobile apps with 6 digit OTPs.

The Sensor Tower platform also natively supports Okta Single Sign-On and Google Sign-In.

Why this matters

Sensor Tower’s top priority is protecting customer and company data. By enabling MFA, customers can enforce hygienic security practices by requiring users to identify themselves beyond their username and password, which can be easy for third parties to access. MFA provides our customers with the confidence that their organizations will stay safe from cybersecurity risks.

Enable Multi-Factor Authentication

1. Click on your account email in the top-right of the Sensor Tower app and select Account Info.
   
2. Your MFA status will be displayed at the bottom of the Edit Profile >  Security section.
   
3. Click Add Multi-Factor Authentication.
4. With the device and application (e.g. Google Authenticator, 2FAS, LastPass Authenticator) you wish to use when signing-in, scan the QR code which appears.
   
5. Click Next.
6. Add two subsequent One-Time Passwords from your authenticator app.
   
7. Click Next.
8. MFA should now be active on your account. You will also receive an email with the subject “Sensor Tower – MFA Device Registered” to confirm this change.
   
9. Every time you sign-in to the Sensor Tower platform, you will now be prompted to enter a One-Time Password.
   

Change your authorizing device

Want to switch to a different device for authentication? This is simple but you will need both your new and existing devices to do so.

If you have lost your authenticating device, please contact your organization administrator.

1. Click on your account email in the top-right of the Sensor Tower app and select Account Info.
   
2. Your MFA status will be displayed at the bottom of the Edit Profile > Security section.
   
3. Click Change Device.
4. Enter a One Time Password from your existing MFA authenticating device.
   
5. Click Next.
6. With the device and MFA application you wish to switch to, scan the QR code that appears.
   
7. Click Next.
8. Add two subsequent One-Time Passwords from the authenticator app you are switching to.
   
9. Click Next.
10. Your device should now have been successfully changed. You will also receive an email with the subject “Sensor Tower – MFA Device Changed” to confirm that your authentication device has been successfully updated.
    

Remove or change lost authorization device

If you lose your MFA device, please contact your organization administrator.

Enforce MFA usage in your organization

If you are an organization administrator and you require all users in your organization to use MFA, please see this article to learn more.

Disable Multi-Factor Authentication

1. Click on your account email in the top-right of the Sensor Tower app and select Account Info.
   
2. Your MFA status will be displayed at the bottom of the Edit Profile >  Security section.
   
3. Click Disable.
4. Enter a One Time Password from your device’s authentication application.
   
5. Click Next.
6. MFA will be deactivated on your account. You will also receive an email with the subject “Sensor Tower – MFA Device Removed” to confirm this change.